Coronavirus Update

With Coronavirus levels reducing and the lock-down easing Canis et Cattus can operate within current guidelines. Our insurers are able to cover us fully as from July. We will take reasonable precautions to ensure any risk of infection is minimised. This will include minimising contact with you and wearing disposable gloves while visiting your premises and handling your dog/cat.

Pet Sitting that requires us to be in the house for length of time cannot be undertaken at the moment. If you require your pet to be urgently looked after, Pet Visits can be an option. Pet Visits can be arranged under mutual terms.

Information Forms: Any forms which include for example Pet Information Sheet and Veterinary Release Form that must be completed under our Insurance can be sent as a PDF or as a print out with SAE for return to us.

Dog Walking initial assessment: We will initially need to meet your dog prior to walking or visiting so that the dog can become familiar with us. This particularly applies to medium and large breeds. We will not wear masks in the presence of your dog, as dogs rely heavily on facial signals. Arrangements can be made to suit yourself at the time of booking.

If you have any further queries, we will be happy to help, please contact us.

Please note: All Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, New Year’s Day, Easter Sunday and Easter Monday will be charged at double rate for all services.

We do not collect any information on you by default. Please review our privacy policy to understand how we handle your data.

Privacy Policy

“We” refers to "Canis et Cattus"
“You” refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.

How do we handle collected information:

  • All information you provide to us is held internally, primarily using paper records. The only exception to this will be for the purpose of invoicing which may be produced digitally.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy..

Cookies

  • Cookies are data that is stored on your web browser:
    • They are essential for the activation of third-party services on your web browser (which reduce your privacy)
    • They are essential for anonymously storing settings for the visual changes on your web browser
    • They are used as a means of securely registering/signing in as a user on a website

Security

  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.

Marketing

  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can contact you by email if necessary.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance your user experience, if you do opt-in you are under their policies, refer to section "How do we handle collected information".

Communications

  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email: we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact

Phone: +44 (0)7460641105
Post: 6 Allandale, St. Albans, AL3 4NG